Each of the support request that you receive is actually a chance to boost the relationship with the customers that eventually generates additional revenues. Case management enables the users to excel in customer orientations and support services.
The business experts consider the Customers the King and you need to approach the customers as unique individuals, having their unique needs and choices, and they are not merely your business accounts.
Accept that Salesforce is a tool and not a magic wand that can rectify all the problems by the span of overnight time. The case management feature is the latest addition on Salesforce tool and it offers the following benefits to the end-users:
In the capacity of a System administrator, it is critical to advocate user adoption by serving the end users sufficient reasons to embrace the tool.
Case management is a business function that is a continuous process and Salesforce is the tool that will enable you to master the art.